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%0 Journal Article
%A Heirati, Nima
%A Pitardi, Valentina
%A Wirtz, Jochen
%A Jayawardhena, Chanaka
%A Kunz, Werner
%A Paluch, Stefanie
%T Unintended consequences of service robots – Recent progress and future research directions
%J Journal of business research : JBR
%V 194
%@ 0148-2963
%C New York, NY
%I Elsevier
%M RWTH-2025-04355
%P 115366
%D 2025
%F PUB:(DE-HGF)16 ; PUB:(DE-HGF)7
%9 Journal ArticleContribution to a book
%U <Go to ISI:>//WOS:001469142800001
%R 10.1016/j.jbusres.2025.115366
%U https://publications.rwth-aachen.de/record/1010830