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TY  - JOUR
AU  - Heirati, Nima
AU  - Pitardi, Valentina
AU  - Wirtz, Jochen
AU  - Jayawardhena, Chanaka
AU  - Kunz, Werner
AU  - Paluch, Stefanie
TI  - Unintended consequences of service robots – Recent progress and future research directions
JO  - Journal of business research : JBR
VL  - 194
SN  - 0148-2963
CY  - New York, NY
PB  - Elsevier
M1  - RWTH-2025-04355
SP  - 115366
PY  - 2025
LB  - PUB:(DE-HGF)16 ; PUB:(DE-HGF)7
UR  - <Go to ISI:>//WOS:001469142800001
DO  - DOI:10.1016/j.jbusres.2025.115366
UR  - https://publications.rwth-aachen.de/record/1010830
ER  -