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@ARTICLE{Heirati:1010830,
      author       = {Heirati, Nima and Pitardi, Valentina and Wirtz, Jochen and
                      Jayawardhena, Chanaka and Kunz, Werner and Paluch, Stefanie},
      title        = {{U}nintended consequences of service robots – {R}ecent
                      progress and future research directions},
      journal      = {Journal of business research : JBR},
      volume       = {194},
      issn         = {0148-2963},
      address      = {New York, NY},
      publisher    = {Elsevier},
      reportid     = {RWTH-2025-04355},
      pages        = {115366},
      year         = {2025},
      cin          = {812920 ; 812910},
      ddc          = {650},
      cid          = {$I:(DE-82)812920_20140620$},
      typ          = {PUB:(DE-HGF)16 / PUB:(DE-HGF)7},
      UT           = {WOS:001469142800001},
      doi          = {10.1016/j.jbusres.2025.115366},
      url          = {https://publications.rwth-aachen.de/record/1010830},
}