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%0 Journal Article
%A Pitardi, Valentina
%A Wirtz, Jochen
%A Paluch, Stefanie
%A Kunz, Werner H.
%T Metaperception benefits of service robots in uncomfortable service encounters
%J Tourism management
%V 105
%@ 0261-5177
%C Amsterdam [u.a.]
%I Elsevier Science
%M RWTH-2025-08666
%P 104939
%D 2024
%F PUB:(DE-HGF)16
%9 Journal Article
%U <Go to ISI:>//WOS:001229792000001
%R 10.1016/j.tourman.2024.104939
%U https://publications.rwth-aachen.de/record/1019938