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@INBOOK{Paluch:1019939,
      author       = {Paluch, Stefanie and Wittkop, Thomas},
      title        = {{D}igital {T}ransformation and its {I}mpact on
                      {S}ustainable {S}ervice {I}nnovations},
      address      = {Wiesbaden ; [Heidelberg]},
      publisher    = {Springer Gabler},
      reportid     = {RWTH-2025-08667},
      series       = {Forum Dienstleistungsmanagement},
      pages        = {519-540},
      year         = {2024},
      comment      = {Sustainable Service Management : Band 1: Nachhaltigkeit aus
                      Sicht von Kunden und Mitarbeitern / Manfred Bruhn, Karsten
                      Hadwich (Hrsg.)},
      booktitle     = {Sustainable Service Management : Band
                       1: Nachhaltigkeit aus Sicht von Kunden
                       und Mitarbeitern / Manfred Bruhn,
                       Karsten Hadwich (Hrsg.)},
      cin          = {812920 ; 812910},
      cid          = {$I:(DE-82)812920_20140620$},
      typ          = {PUB:(DE-HGF)7},
      doi          = {10.1007/978-3-658-45148-6_17},
      url          = {https://publications.rwth-aachen.de/record/1019939},
}