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TY  - CHAP
AU  - Wirtz, Jochen
AU  - Kunz, Werner H.
AU  - Paluch, Stefanie
AU  - Pitardi, Valentina
TI  - Service robots and their implications for service delivery; 1st ed.
CY  - Cheltenham
PB  - Edward Elgar Publishing Limited
M1  - RWTH-2025-08670
T2  - Elgar Research Agendas
SP  - 23-43
PY  - 2024
LB  - PUB:(DE-HGF)7
DO  - DOI:10.4337/9781803923178.00009
UR  - https://publications.rwth-aachen.de/record/1019942
ER  -