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@INBOOK{Wirtz:1019942,
      author       = {Wirtz, Jochen and Kunz, Werner H. and Paluch, Stefanie and
                      Pitardi, Valentina},
      title        = {{S}ervice robots and their implications for service
                      delivery; 1st ed.},
      address      = {Cheltenham},
      publisher    = {Edward Elgar Publishing Limited},
      reportid     = {RWTH-2025-08670},
      series       = {Elgar Research Agendas},
      pages        = {23-43},
      year         = {2024},
      comment      = {A Research Agenda for Service Marketing / Edited by Olivier
                      Furrer, Mikèle Landry, Chloé Baillod, and Jie Y.
                      Kerguignas},
      booktitle     = {A Research Agenda for Service
                       Marketing / Edited by Olivier Furrer,
                       Mikèle Landry, Chloé Baillod, and Jie
                       Y. Kerguignas},
      cin          = {812920 ; 812910},
      cid          = {$I:(DE-82)812920_20140620$},
      typ          = {PUB:(DE-HGF)7},
      doi          = {10.4337/9781803923178.00009},
      url          = {https://publications.rwth-aachen.de/record/1019942},
}