%0 Journal Article %A Antons, David %A Breidbach, Christoph F. %T Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning %J Journal of service research %V 21 %N 1 %@ 1552-7379 %C London %I Sage Periodicals Press %M RWTH-2018-01043 %P 17-39 %D 2018 %Z First Published December 11, 2017 %F PUB:(DE-HGF)16 %9 Journal Article %U <Go to ISI:>//WOS:000419137300002 %R 10.1177/1094670517738373 %U https://publications.rwth-aachen.de/record/713277