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TY - JOUR AU - Antons, David AU - Breidbach, Christoph F. TI - Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning JO - Journal of service research VL - 21 IS - 1 SN - 1552-7379 CY - London PB - Sage Periodicals Press M1 - RWTH-2018-01043 SP - 17-39 PY - 2018 N1 - First Published December 11, 2017 LB - PUB:(DE-HGF)16 UR - <Go to ISI:>//WOS:000419137300002 DO - DOI:10.1177/1094670517738373 UR - https://publications.rwth-aachen.de/record/713277 ER -