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@ARTICLE{Antons:713277,
      author       = {Antons, David and Breidbach, Christoph F.},
      title        = {{B}ig {D}ata, {B}ig {I}nsights? {A}dvancing {S}ervice
                      {I}nnovation and {D}esign {W}ith {M}achine {L}earning},
      journal      = {Journal of service research},
      volume       = {21},
      number       = {1},
      issn         = {1552-7379},
      address      = {London},
      publisher    = {Sage Periodicals Press},
      reportid     = {RWTH-2018-01043},
      pages        = {17-39},
      year         = {2018},
      note         = {First Published December 11, 2017},
      cin          = {816410},
      ddc          = {300},
      cid          = {$I:(DE-82)816410_20140620$},
      typ          = {PUB:(DE-HGF)16},
      UT           = {WOS:000419137300002},
      doi          = {10.1177/1094670517738373},
      url          = {https://publications.rwth-aachen.de/record/713277},
}