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@PHDTHESIS{anHaack:722903,
author = {an Haack, Alexander},
othercontributors = {Jeschke, Sabina and Henning, Klaus},
title = {{Q}uality cultures in cyber-physical production systems},
school = {RWTH Aachen University},
type = {Dissertation},
address = {Aachen},
publisher = {epubli},
reportid = {RWTH-2018-223834},
pages = {1 Online-Ressource (V, 183 Seiten) : Illustrationen},
year = {2017},
note = {Veröffentlicht auf dem Publikationsserver der RWTH Aachen
University 2018; Dissertation, RWTH Aachen University, 2017},
abstract = {Quality cultures are known to be key to successful quality
management in industrial production businesses. Especially
from the viewpoint of practitioners, existing research on
quality cultures has significant shortcomings though: It’s
focus are idealistic instead of realistic organisational
development goals and it makes little specific statements on
the complex interactions between organisational cultures and
quality practices. In addition, no research is available,
which discusses how quality cultures will have to develop in
the cyber-physical production systems of the future, which
are considered to be one of production businesses’ major
challenges. In the course of the present work, data has been
gathered on the organisational cultures and the quality
management of almost 500 producing businesses in the German
speaking environment. The analysis of the data has
especially revealed the strongly positive but largely
indirect effects of so-called Clan cultures. These Clan
cultures, which are characterised by high levels of employee
responsibility as well as flexible problem solving, have
been identified to be responsible for $40\%$ of the success
of quality practices – such as 8D Method or FMEA. In
cyber-physical production systems, clan cultures will
additionally be strongly needed to cope with the growing
levels of technology induced complexity. The present work
for the first time provides a practice oriented but
empirically founded access to quality cultures in German
speaking producing businesses and to the topic’s
developments in the age of digitisation. The results of this
work enable businesses to start the culture-based
development of their quality management systems.},
cin = {416910},
ddc = {620},
cid = {$I:(DE-82)416910_20140620$},
typ = {PUB:(DE-HGF)11},
doi = {10.18154/RWTH-2018-223834},
url = {https://publications.rwth-aachen.de/record/722903},
}
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