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%0 Journal Article
%A Dahm, Martin
%A Wentzel, Daniel
%A Herzog, Walter
%A Wiecek, Annika
%T Breathing Down Your Neck!: The Impact of Queues on Customers Using a Retail Service
%J Journal of retailing
%V 94
%N 2
%@ 0022-4359
%C New York, NY [u.a.]
%I Elsevier
%M RWTH-2018-226506
%P 217-230
%D 2018
%F PUB:(DE-HGF)16
%9 Journal Article
%U <Go to ISI:>//WOS:000438000800008
%R 10.1016/j.jretai.2018.04.002
%U https://publications.rwth-aachen.de/record/729764