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TY  - JOUR
AU  - Dahm, Martin
AU  - Wentzel, Daniel
AU  - Herzog, Walter
AU  - Wiecek, Annika
TI  - Breathing Down Your Neck!: The Impact of Queues on Customers Using a Retail Service
JO  - Journal of retailing
VL  - 94
IS  - 2
SN  - 0022-4359
CY  - New York, NY [u.a.]
PB  - Elsevier
M1  - RWTH-2018-226506
SP  - 217-230
PY  - 2018
LB  - PUB:(DE-HGF)16
UR  - <Go to ISI:>//WOS:000438000800008
DO  - DOI:10.1016/j.jretai.2018.04.002
UR  - https://publications.rwth-aachen.de/record/729764
ER  -