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@ARTICLE{Dahm:729764,
      author       = {Dahm, Martin and Wentzel, Daniel and Herzog, Walter and
                      Wiecek, Annika},
      title        = {{B}reathing {D}own {Y}our {N}eck!: {T}he {I}mpact of
                      {Q}ueues on {C}ustomers {U}sing a {R}etail {S}ervice},
      journal      = {Journal of retailing},
      volume       = {94},
      number       = {2},
      issn         = {0022-4359},
      address      = {New York, NY [u.a.]},
      publisher    = {Elsevier},
      reportid     = {RWTH-2018-226506},
      pages        = {217-230},
      year         = {2018},
      cin          = {812310},
      ddc          = {380},
      cid          = {$I:(DE-82)812310_20140620$},
      typ          = {PUB:(DE-HGF)16},
      UT           = {WOS:000438000800008},
      doi          = {10.1016/j.jretai.2018.04.002},
      url          = {https://publications.rwth-aachen.de/record/729764},
}