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%0 Journal Article
%A Wirtz, Jochen
%A Patterson, Paul G.
%A Kunz, Werner H.
%A Gruber, Thorsten
%A Lu, Vinh Nhat
%A Paluch, Stefanie
%A Martins, Antje
%T Brave new world: service robots in the frontline
%J Journal of service management
%V 29
%N 5
%@ 1757-5818
%C Bingley
%I Emerald
%M RWTH-2018-230890
%P 907-931
%D 2018
%F PUB:(DE-HGF)16
%9 Journal Article
%U <Go to ISI:>//WOS:000449487800007
%R 10.1108/JOSM-04-2018-0119
%U https://publications.rwth-aachen.de/record/750847