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@ARTICLE{Wirtz:750847,
      author       = {Wirtz, Jochen and Patterson, Paul G. and Kunz, Werner H.
                      and Gruber, Thorsten and Lu, Vinh Nhat and Paluch, Stefanie
                      and Martins, Antje},
      title        = {{B}rave new world: service robots in the frontline},
      journal      = {Journal of service management},
      volume       = {29},
      number       = {5},
      issn         = {1757-5818},
      address      = {Bingley},
      publisher    = {Emerald},
      reportid     = {RWTH-2018-230890},
      pages        = {907-931},
      year         = {2018},
      cin          = {812920},
      ddc          = {330},
      cid          = {$I:(DE-82)812920_20140620$},
      typ          = {PUB:(DE-HGF)16},
      UT           = {WOS:000449487800007},
      doi          = {10.1108/JOSM-04-2018-0119},
      url          = {https://publications.rwth-aachen.de/record/750847},
}