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%0 Journal Article
%A Holz, Heiko F.
%A Becker, Marc
%A Blut, Markus
%A Paluch, Stefanie
%T Eliminating customer experience pain points in complex customer journeys through smart service solutions
%J Psychology & marketing
%V 41
%N 3
%@ 0742-6046
%C New York, NY
%I Wiley Interscience
%M RWTH-2024-05907
%P 592-609
%D 2024
%Z First published: 06 November 2023
%F PUB:(DE-HGF)16
%9 Journal Article
%U <Go to ISI:>//WOS:001098868000001
%R 10.1002/mar.21938
%U https://publications.rwth-aachen.de/record/987883