000987883 001__ 987883 000987883 005__ 20250514082530.0 000987883 0247_ $$2ISSN$$a0742-6046 000987883 0247_ $$2ISSN$$a1520-6793 000987883 0247_ $$2SCOPUS$$aSCOPUS:2-s2.0-85176151352 000987883 0247_ $$2WOS$$aWOS:001098868000001 000987883 0247_ $$2doi$$a10.1002/mar.21938 000987883 0247_ $$2datacite_doi$$a10.18154/RWTH-2024-05907 000987883 037__ $$aRWTH-2024-05907 000987883 041__ $$aEnglish 000987883 082__ $$a380 000987883 1001_ $$0P:(DE-82)836743$$aHolz, Heiko F.$$b0$$eCorresponding author$$urwth 000987883 245__ $$aEliminating customer experience pain points in complex customer journeys through smart service solutions$$honline, print 000987883 260__ $$aNew York, NY$$bWiley Interscience$$c2024 000987883 260__ $$c2023 000987883 3367_ $$00$$2EndNote$$aJournal Article 000987883 3367_ $$0PUB:(DE-HGF)16$$2PUB:(DE-HGF)$$aJournal Article$$bjournal$$mjournal 000987883 3367_ $$2BibTeX$$aARTICLE 000987883 3367_ $$2DRIVER$$aarticle 000987883 3367_ $$2DataCite$$aOutput Types/Journal article 000987883 3367_ $$2ORCID$$aJOURNAL_ARTICLE 000987883 500__ $$aFirst published: 06 November 2023 000987883 536__ $$0G:(DE-82)X021000-OA$$aOA - Open Access Publikation mit Unterstützung der Universitätsbibliothek der RWTH Aachen University (X021000-OA)$$cX021000-OA$$x0 000987883 588__ $$aDataset connected to CrossRef, Journals: publications.rwth-aachen.de 000987883 591__ $$aFinland 000987883 591__ $$aGermany 000987883 591__ $$aNetherlands 000987883 591__ $$aUK 000987883 7001_ $$aBecker, Marc$$b1 000987883 7001_ $$aBlut, Markus$$b2 000987883 7001_ $$0P:(DE-82)IDM01911$$aPaluch, Stefanie$$b3$$urwth 000987883 773__ $$0PERI:(DE-600)2002068-5$$a10.1002/mar.21938$$n3$$p592-609$$tPsychology & marketing$$v41$$x0742-6046$$y2024 000987883 8564_ $$uhttps://publications.rwth-aachen.de/record/987883/files/987883.pdf$$yOpenAccess 000987883 8767_ $$c1837.20$$d2024-06-17$$eHybrid-OA$$jDEAL$$lWiley$$v241.04$$x021000-812910 000987883 909CO $$ooai:publications.rwth-aachen.de:987883$$pdnbdelivery$$popenCost$$pVDB$$pdriver$$pOpenAPC_DEAL$$popen_access$$popenaire 000987883 9101_ $$0I:(DE-588b)36225-6$$6P:(DE-82)836743$$aRWTH Aachen$$b0$$kRWTH 000987883 9101_ $$0I:(DE-588b)36225-6$$6P:(DE-82)IDM01911$$aRWTH Aachen$$b3$$kRWTH 000987883 9141_ $$y2023 000987883 9151_ $$0StatID:(DE-HGF)0031$$2StatID$$aPeer reviewed article$$x0 000987883 915pc $$0PC:(DE-HGF)0000$$2APC$$aAPC keys set 000987883 915pc $$0PC:(DE-HGF)0120$$2APC$$aDEAL: Wiley 2019 000987883 915__ $$0StatID:(DE-HGF)0200$$2StatID$$aDBCoverage$$bSCOPUS$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)0160$$2StatID$$aDBCoverage$$bEssential Science Indicators$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)0130$$2StatID$$aDBCoverage$$bSocial Sciences Citation Index$$d2023-10-22 000987883 915__ $$0LIC:(DE-HGF)CCBY4$$2HGFVOC$$aCreative Commons Attribution CC BY 4.0 000987883 915__ $$0StatID:(DE-HGF)1220$$2StatID$$aDBCoverage$$bCurrent Contents - Business Collection$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)0100$$2StatID$$aJCR$$bPSYCHOL MARKET : 2022$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)1180$$2StatID$$aDBCoverage$$bCurrent Contents - Social and Behavioral Sciences$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)3001$$2StatID$$aDEAL Wiley$$d2023-10-22$$wger 000987883 915__ $$0StatID:(DE-HGF)0510$$2StatID$$aOpenAccess 000987883 915__ $$0StatID:(DE-HGF)9905$$2StatID$$aIF >= 5$$bPSYCHOL MARKET : 2022$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)0300$$2StatID$$aDBCoverage$$bMedline$$d2023-10-22 000987883 915__ $$0StatID:(DE-HGF)0420$$2StatID$$aNationallizenz$$d2023-10-22$$wger 000987883 915__ $$0StatID:(DE-HGF)0199$$2StatID$$aDBCoverage$$bClarivate Analytics Master Journal List$$d2023-10-22 000987883 915pc $$0PC:(DE-HGF)0002$$2APC$$aDFG OA Publikationskosten 000987883 9201_ $$0I:(DE-82)812920_20140620$$k812920 ; 812910$$lLehrstuhl für Dienstleistungs- und Technologiemarketing$$x0 000987883 961__ $$c2024-06-17T12:45:54.366716$$x2024-06-17T12:45:54.366716$$z2024-06-17T12:45:54.366716 000987883 980__ $$aAPC 000987883 980__ $$aI:(DE-82)812920_20140620 000987883 980__ $$aUNRESTRICTED 000987883 980__ $$aVDB 000987883 980__ $$ajournal 000987883 9801_ $$aFullTexts