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TY  - JOUR
AU  - Holz, Heiko F.
AU  - Becker, Marc
AU  - Blut, Markus
AU  - Paluch, Stefanie
TI  - Eliminating customer experience pain points in complex customer journeys through smart service solutions
JO  - Psychology & marketing
VL  - 41
IS  - 3
SN  - 0742-6046
CY  - New York, NY
PB  - Wiley Interscience
M1  - RWTH-2024-05907
SP  - 592-609
PY  - 2024
N1  - First published: 06 November 2023
LB  - PUB:(DE-HGF)16
UR  - <Go to ISI:>//WOS:001098868000001
DO  - DOI:10.1002/mar.21938
UR  - https://publications.rwth-aachen.de/record/987883
ER  -