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100 | 1 | _ | |0 P:(DE-82)836743 |a Holz, Heiko F. |b 0 |e Corresponding author |u rwth |
245 | _ | _ | |a Eliminating customer experience pain points in complex customer journeys through smart service solutions |h online, print |
260 | _ | _ | |a New York, NY |b Wiley Interscience |c 2024 |
260 | _ | _ | |c 2023 |
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700 | 1 | _ | |a Becker, Marc |b 1 |
700 | 1 | _ | |a Blut, Markus |b 2 |
700 | 1 | _ | |0 P:(DE-82)IDM01911 |a Paluch, Stefanie |b 3 |u rwth |
773 | _ | _ | |0 PERI:(DE-600)2002068-5 |a 10.1002/mar.21938 |n 3 |p 592-609 |t Psychology & marketing |v 41 |x 0742-6046 |y 2024 |
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