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Eliminating customer experience pain points in complex customer journeys through smart service solutions

; ; ;

In
Psychology & marketing 41(3), Seiten/Artikel-Nr.:592-609

ImpressumNew York, NY : Wiley Interscience

ISSN0742-6046

First published: 06 November 2023

Online
DOI: 10.1002/mar.21938

DOI: 10.18154/RWTH-2024-05907
URL: https://publications.rwth-aachen.de/record/987883/files/987883.pdf

Einrichtungen

  1. Lehrstuhl für Dienstleistungs- und Technologiemarketing (812920 ; 812910)

Projekte

  1. OA - Open Access Publikation mit Unterstützung der Universitätsbibliothek der RWTH Aachen University (X021000-OA) (X021000-OA)

Thematische Einordnung (Klassifikation)
DDC: 380

OpenAccess:
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Dokumenttyp
Journal Article

Format
online, print

Sprache
English

Anmerkung
Peer reviewed article

Externe Identnummern
SCOPUS: SCOPUS:2-s2.0-85176151352
WOS Core Collection: WOS:001098868000001

Interne Identnummern
RWTH-2024-05907
Datensatz-ID: 987883

Beteiligte Länder
Finland, Germany, Netherlands, UK

 GO

Medline ; Creative Commons Attribution CC BY 4.0 ; OpenAccess ; Clarivate Analytics Master Journal List ; Current Contents - Business Collection ; Current Contents - Social and Behavioral Sciences ; DEAL Wiley ; Essential Science Indicators ; IF >= 5 ; JCR ; NationallizenzNationallizenz ; SCOPUS ; Social Sciences Citation Index
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812920
 Record created 2024-06-17, last modified 2025-05-14
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