h1

812920 ; 812910

⇧ RWTH Aachen ⇧

Recent Publications

All known publications ...
Download: BibTeX | EndNote XML,  Text | RIS | 

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article Paluch, S. (Corresponding author)RWTH* ; Wirtz, J. ; Pitardi, V. ; Kunz, W. H.
Reimagining third places: the role of GenAI robots in shaping interaction and trust in a polarized society
The journal of services marketing (2025) [10.1108/JSM-08-2025-0547]2025   BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article Vigolo, V. (Corresponding author) ; Davey, J. ; Colurcio, M. ; Holz, H. F.RWTH*
Generation-bridging experiences in third places: a call to action for transformative service scholars
The journal of services marketing (2025) [10.1108/JSM-08-2025-0538]2025     Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article (Review Article) Böhmann, T. (Corresponding author) ; Roth, A. ; Satzger, G. ; Benz, C. ; Beverungen, D. ; Boes, A. ; Breidbach, C. ; Gersch, M. ; Gudergan, G. ; Hogreve, J. ; Kurtz, C. ; Langes, B. ; Leimeister, J. M. ; Lewandowski, T. ; Meiren, T. ; Nägele, R. ; Paluch, S.RWTH* ; Peters, C. ; Poeppelbuss, J. ; Robra-Bissantz, S. ; Schultz, C. ; Schumann, J. H. ; Wirtz, J. ; Wünderlich, N. V.
Continuous value shaping: A boundary concept for innovating service innovation approaches
Electronic markets : EM 35(1), 27 (2025) [10.1007/s12525-025-00771-1]2025     Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article Heinrichs, H.RWTH* ; Kies, A.RWTH* ; Nagel, S. K.RWTH* ; Kiessling, F. (Corresponding author)RWTH*
Physicians’ Attitudes Toward Artificial Intelligence in Medicine: Mixed Methods Survey and Interview Study
Journal of medical internet research 27, e74187 (2025) [10.2196/74187]2025   BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book Heirati, N. (Corresponding author) ; Pitardi, V. ; Wirtz, J. (Corresponding author) ; Jayawardhena, C. ; Kunz, W. ; Paluch, S.RWTH*
Unintended consequences of service robots – Recent progress and future research directions
Journal of business research : JBR 194, 115366 (2025) [10.1016/j.jbusres.2025.115366] special issue: "Unanticipated and Unintended Consequences of Service Robots in the Frontline / Guest Editors: Valentina Pitardi, University of Surrey; Nima Heirati, University of Surrey; Chanaka Jayawardhena, University of Surrey; Werner H Kunz, University of Massachusetts Boston; Stefanie Paluch, RWTH Aachen University; Jochen Wirtz National University of Singapore"2025   BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book Wünderlich, N. V. (Corresponding author) ; Blut, M. ; Brock, C. ; Heirati, N. ; Jensen, M. ; Paluch, S.RWTH* ; Rötzmeier-Keuper, J. ; Tóth, Z.
How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda
Journal of business research : JBR 192, 115284 (2025) [10.1016/j.jbusres.2025.115284] special issue: "Service Research in Business-to-Business Marketing : Special Issue / Guest Editors: Professor Lars Witell, Professor Mohamed Zaki, Dr. Paul W. Fombelle, Dr. Anders Gustafsson, Dr. Janet McColl-Kennedy"2025     Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article Kies, A.RWTH* ; De Keyser, A. ; Jaramillo, S. ; Li, J. ; Tang, Y. ; Ud Din, I.
Wired for work: brain-computer interfaces’ impact on frontline employees’ well-being
Journal of service management 36(1), (2024) [10.1108/JOSM-03-2024-0098]2024   BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Dissertation / PhD Thesis Kies, A. D.RWTH* ; Paluch, S. (Thesis advisor)RWTH* ; Mahr, D. (Thesis advisor)
Mind over matter: multiperspective findings on brain-computer interfaces' impact in service and technology interactions
Aachen : RWTH Aachen University 1 Online-Ressource (2024) [10.18154/RWTH-2024-11399]2024 = Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2024     Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Contribution to a book Wirtz, J. ; Kunz, W. H. ; Paluch, S.RWTH* ; Pitardi, V.
Service robots and their implications for service delivery
2024A Research Agenda for Service Marketing / Edited by Olivier Furrer, Mikèle Landry, Chloé Baillod, and Jie Y. Kerguignas Cheltenham : Edward Elgar Publishing Limited, Elgar Research Agendas : 1st ed., 23-43 (2024) [10.4337/9781803923178.00009]2024   BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Contribution to a book Paluch, S. (Corresponding author)RWTH* ; Wittkop, T.
Digital Transformation and its Impact on Sustainable Service Innovations
2024Sustainable Service Management : Band 1: Nachhaltigkeit aus Sicht von Kunden und Mitarbeitern / Manfred Bruhn, Karsten Hadwich (Hrsg.) Wiesbaden ; [Heidelberg] : Springer Gabler, Forum Dienstleistungsmanagement 519-540 (2024) [10.1007/978-3-658-45148-6_17]2024   BibTeX | EndNote: XML, Text | RIS

All known publications ...
Download: BibTeX | EndNote XML,  Text | RIS |