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812920 ; 812910

Lehrstuhl für Dienstleistungs- und Technologiemarketing Also known as:Lehr- und Forschungsgebiet Dienstleistungs- und Technologiemarketing
IDI:(DE-82)812920_20140620

⇧ RWTH Aachen ⇧

Recent Publications

All known publications ...
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http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book  ;  ;  ;  ;  ;
Unintended consequences of service robots – Recent progress and future research directions
Journal of business research : JBR 194, 115366 () [10.1016/j.jbusres.2025.115366] special issue: "Unanticipated and Unintended Consequences of Service Robots in the Frontline / Guest Editors: Valentina Pitardi, University of Surrey; Nima Heirati, University of Surrey; Chanaka Jayawardhena, University of Surrey; Werner H Kunz, University of Massachusetts Boston; Stefanie Paluch, RWTH Aachen University; Jochen Wirtz National University of Singapore"  GO BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book  ;  ;  ;  ;  ;  ;  ;
How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda
Journal of business research : JBR 192, 115284 () [10.1016/j.jbusres.2025.115284] special issue: "Service Research in Business-to-Business Marketing : Special Issue / Guest Editors: Professor Lars Witell, Professor Mohamed Zaki, Dr. Paul W. Fombelle, Dr. Anders Gustafsson, Dr. Janet McColl-Kennedy"  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article  ;  ;  ;  ;  ;
Wired for work: brain-computer interfaces’ impact on frontline employees’ well-being
Journal of service management 36(1), () [10.1108/JOSM-03-2024-0098]  GO BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Dissertation / PhD Thesis  ;  ;
Mind over matter: multiperspective findings on brain-computer interfaces' impact in service and technology interactions
Aachen : RWTH Aachen University 1 Online-Ressource () [10.18154/RWTH-2024-11399] = Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2024  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Contribution to a book/Contribution to a conference proceedings  ;
Hospitality in the Cyborg Age: The Power of Brain-Computer Interfaces in a Field-Experiment0
Information and communication technologies in tourism 2024 : ENTER 2024 International eTourism Conference, Izmir, Türkiye, January 17-19 / Katerina Berezina, Lyndon Nixon, Aarni Tuomi editors
31. International eTourism Conference, ENTER 2024, IzmirIzmir, Turkey, 17 Jan 2024 - 19 Jan 20242024-01-172024-01-19 Cham, Switzerland : Springer, Springer proceedings in business and economics 140-145 () [10.1007/978-3-031-58839-6_14]  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book  ;  ;
The ethical edge: Understanding corporate digital responsibility in organizations
Organizational dynamics 53(2), 101058 () [10.1016/j.orgdyn.2024.101058] special issue: "Special issue The influence of AI on work design and how AI (and robots) impacts the future of HR and OB / Guest Editor: Assoc. Professor Jochen Wirtz"  GO BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article  ;  ;  ;
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Psychology & marketing 41(3), 592-609 () [10.1002/mar.21938]  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Dissertation / PhD Thesis/Book  ;  ;
Beschäftigungsfähigkeit im produzierenden Sektor - Entwicklung des Predictive Model of Industrial Employability
Aachen : Apprimus Verlag, Ergebnisse aus der Produktionstechnik 2024,5 : 1. Auflage, 1 Online-Ressource : Illustrationen () [10.18154/RWTH-2024-01350] = Dissertation, RWTH Aachen University, 2023  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Contribution to a book/Contribution to a conference proceedings  ;  ;  ;
Competencies to Address the Industrial Additive Manufacturing Towards Sustainable Production
Manufacturing Driving Circular Economy : Proceedings of the 18th Global Conference on Sustainable Manufacturing, October 5-7, 2022, Berlin / edited by Holger Kohl, Günther Seliger, Franz Dietrich
18. Global Conference on Sustainable Manufacturing, GCSM 2022, BerlinBerlin, Germany, 5 Oct 2022 - 7 Oct 20222022-10-052022-10-07 Cham : Springer International Publishing, Lecture Notes in Mechanical Engineering 320-327 () [10.1007/978-3-031-28839-5_36]  GO OpenAccess  Download fulltext Files BibTeX | EndNote: XML, Text | RIS

http://join2-wiki.gsi.de/foswiki/pub/Main/Artwork/join2_logo100x88.png Journal Article/Contribution to a book  ;  ;  ;  ;
“My colleague is a robot” : exploring frontline employees' willingness to work with collaborative service robots
Journal of service management 33(2), 363-388 () [10.1108/JOSM-11-2020-0406] special issue: "Special Issue: Living and Working with (Ro)bots : The Impact of (Ro)Bots on the Service Frontline / Guest Editors: Arne De Keyser, Werner H. Kunz"  GO BibTeX | EndNote: XML, Text | RIS

All known publications ...
Download: BibTeX | EndNote XML,  Text | RIS | 

 Record created 2014-07-16, last modified 2023-02-15
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